CAreers With Maltwerks

Customer Service Representative

Maltwerks Inc has an exciting Inside Customer Service Representative opportunity servicing the craft brewing, distilling, and greater food and beverage industries. Maltwerks is an ingredient supplier and craft malt house focused on genuine relationships in offering quality, locally produced, traceable malt and adjunct ingredients. This position entails servicing and growing Maltwerks business in the food and beverage industry. This position is based out of Maltwerks office in Detroit Lakes, MN.

As a Customer Service Representative, you will serve as the primary connection between Maltwerks and our customer base. Previous customer service and general accounting experience is a plus. The ability to learn new processes will give you the ability to address incoming client and vendor issues ranging from billing/accounting inquiries or logistical issues and order changes.

Your day-to-day responsibilities will include but not limited to the following:

• Answers incoming telephone, determine purpose of call and forward to appropriate personnel

• Daily assistance to the Credit Department including answering customer inquiries regarding their account

• Process customer payments

• Work closely with Outside Sales Representatives

• Accurately keying in customer orders into proprietary software programs

• Organizing and filing customers sales orders

• Distributing incoming and outgoing mail

• Assisting with preparing and mailing out product samples to customers

• Document scanning: vendor invoices, credit memos, deposits, credit application

• Flexibility to assist with various projects from departments throughout the office as available

• Must be proficient with multi-line phones and Microsoft Excel and other Microsoft products

• Accounting skills helpful

• Must be self-driven and able to think creatively

• Strong Customer Service & People Skills

• Positive attitude and welcomes challenges

• Must be able to work independently as well as part of a team

• Ability to multi-task is a must

• Good organization skills are essential

  What we can offer you:

• Challenging work environment

• Career growth opportunities

• Competitive base pay

• Benefits package includes Medical and Dental coverage

• Paid time off

• Paid holidays

• And More!

Take this opportunity to showcase your passion for customer service excellence and grow with an ever-expanding company today!

Email resumes to contact@maltwerks.com